AT&T has begun to upgrade their existing facilities here at Oakridge.
This is an update to that notice we sent you on November 1, 2016 regarding upgrades to the AT&T existing facilities. (AT&T is converting their existing facilities with new state-of-the-art communications facilities allowing for higher internet speeds and more features to its customers). According to the AT&T representative, all work in the community will be performed by Mastec. The project requires digging and boring on lawns, under driveways and sidewalks, pursuant to existing easements.
These upgrades have begun, which is why some of you have already seen the spray paint on your lawns. Door hangers will be placed on your doors prior to the upgrades on your street immediately before the work begins. No existing service will be disturbed. All restoration and sod replacement is guaranteed by AT&T. According to AT&T, the installation of the fiber will take approximately 2 weeks, weather permitting.
Thank you for your cooperation.
Heather Blank, LCAM
Community Association Manager
Click here to read a letter from AT&T
FREQUENTLY ASKED QUESTIONS
Q. What will AT&T be doing?
A. Placing a new high speed network, conduit,fiber cable below ground and small water meter boxes / hand holes flush to ground.
Q. Who will be working in the utility easements?
A. AT&T contractor Mastec of North America, 954-446-0799 or email@example.com
Q. How will we know when they will start working?
A. Door hangers will be placed on your door 3 to 4 days prior to work commencing.
Q. What is on this door hanger?
A. Important contact information for any questions during the project and any restoration issues you may have, including job number and restoration phone number is Mastec of North America 954-446-0799 or firstname.lastname@example.org.
Q. How will contractor/Mastec 954-446-0799 be doing the work?
A. By limited trench and “stich” boring under driveways and sidewalk.
Q. Will this require removing sidewalks or cutting streets?
A. No. All work will be within the utility easements of the community. No pavers, concrete or asphalt will be disturbed.
Q. Will heavy equipment be on my yard?
A. The boring machine on a small trailer may be used in the utility easements of your yard, as well as a cable reel at limited locations while placing for a very short amount of time. BUT all track marks and or dead grass will be restored.
Q. How will work area be left at the end of each work day?
A. All areas not restored by end of day (weather permitting) will be safely secured with OSHA required safety barriers, fences or cones.
Q. Will AT&T/contractor guarantee all restorations?
A. Yes, ATT/ contractor will guarantee all restoration of disturbed area in your community.
Q. What is guaranteed in the restoration process?
A. Anything disturbed by the work, to include but not limited to, sprinkler lines/heads, Pavers, lifting or sinking, water main, sewer mains, sod, landscaping and removal of debris.
Q. What if I don’t like how my yard was restored?
A. Call or email the contact number on your door hanger-Mastec of North America at 954-446-0799 or email@example.com
Q. How long will this project take?
A. Approximately 3 weeks, weather permitting.
Q. How soon will our community be able to subscribe to the new services?
A. Approximately 8-10 weeks after all of the installation is complete. AT&T will send notice as soon as service is available or you can look at AT&T.com for updates.
Q. What services will be available with this new high speed fiber optic equipment?
A. U-Verse with AT&T GigaPower, with blazing fast internet speeds of up to 1 Gbps.